🚚 Super Farm Delivery Policy Details
To ensure the smooth receipt of your goods, please read the following delivery arrangements carefully:
🎯 Free delivery service is available for a single purchase of HK$500 or more (after discount) on chilled or frozen items.
Excluding the following areas:
- Outlying Islands District: All areas of Lantau Island and the Outlying Islands District.
- (Discovery Bay: minimum spend of $1000 required; limited delivery possible)
- North District: Lo Wu, Lok Ma Chau, Man Kam To, Luk Keng.
- Tai Po District: Tai Mei Tuk, Tai Po.
- Other: Container terminals, country park areas, Lin Au, Shuen Wan.
🚐 Delivery Schedule: Monday to Saturday, 9 am to 4 pm
When making payment, customers should select their preferred delivery or self-pickup date and ensure someone is available to receive the goods on the scheduled delivery date.
⭕ Delivery Time: If no specific time is requested, the fleet team will generally arrange delivery between 10 am and 4 pm based on the day's situation. Specific delivery times refer to approximate ranges, such as "before 1 pm" or "after 3 pm". We will do our best to accommodate your request.
⭕ If you have a specific preferred delivery time, you can note it in the remarks column at checkout or contact our customer service directly via Whatsapp. However, the actual delivery date and time cannot be guaranteed and depend on traffic and delivery conditions.
⭕ The driver will contact you on the day of delivery for dispatch. Please ensure your phone reception is working well. If no one is available to receive the goods upon arrival and the date needs to be changed temporarily, the company will charge a $100 delivery fee for the next delivery arrangement.
⭕ Due to high demand and order volume, specific time slots cannot be guaranteed, and delivery times may be delayed (arranged for shipment within 48 hours). The company reserves the right to change delivery dates and times; we appreciate your understanding.
⭕ If the building does not have a lift, goods must be collected at the building entrance.
📦 Delivery Arrangements (by District)
- Hong Kong Island: Delivery on Mondays, Wednesdays, Fridays
- Southern District: Delivery on Mondays, Wednesdays
- Kowloon District: Delivery on Tuesdays, Thursdays, Saturdays
- New Territories 1: (Sai Kung, Tseung Kwan O, Sha Tin, Tai Po) Delivery on Tuesdays, Fridays
- New Territories 2: (North District, Yuen Long, Tuen Mun, Kwai Tsing District, Tsuen Wan, Castle Peak Road, Tsing Yi) Delivery on Thursdays, Saturdays
- (Excluding all areas of Lantau Island and the Outlying Islands District.)
🛍️ Super Farm Store/Warehouse Self-Pickup
⭐ Sai Wan Store Address: Shop G05, G/F, Pacific Plaza, 418 Des Voeux Road West, Sai Wan, Hong Kong (Mon-Sun 11:30 am - 9 pm)
Remarks: Collection is required after 3 pm. Hourly parking spaces are available at the Hong Kong Commercial Centre opposite the store.
🚛 After-Sales Service
Upon receipt of goods, if there is any damage, please take photos immediately and send them to us so that we can arrange exchange (no refunds); returns or exchanges for other reasons are not accepted. Due to potential discrepancies in the precision of individual scales, all food item weights will be subject to a tolerance of (+/- 20g) as of today (August 1, 2024), and the actual weight of the item shall prevail.
⛈️ Extreme Weather Delivery Arrangements
In case of a Red Rainstorm Warning, Black Rainstorm Warning, or Typhoon Signal No. 8, all Super Farm deliveries and customer services will be suspended. Your order may be delayed and rescheduled. If your order is affected, our customer service officer will contact you via WhatsApp.
For more information, you can visit our Instagram @superfarmhk.